Practice Management

Doctors trusts you with the responsibility of treating their patients.  Those doctors are your customers – and if you ask, they may refer more patients to you.  But, how do you ask?  Here’s a straightforward approach to having that meeting and asking for more referrals.

Creating new referral sources is about building enough trust in you and your clinic for a prospective referral source (someone who doesn’t know you or your clinic), to give you and your clinic a try with one of their patients. Once you have maximized your patient share from your existing referral sources, it’s time to…

The customer lens makes the retention problem one of customer satisfaction.  More importantly, it puts the onus on the clinic to manage the entire customer experience. In this view, it is not the price of each visit (e.g. the copay), that is the problem, it is the patient's perceived value of each visit. How can you demonstrate the value of treatment?

When negotiating reimbursement rates and considering treatment plan approval, insurance companies refer to their own statistics as a guide.  Bringing your data levels playing field, offering the leverage needed to negotiate for your patient. Outcomes tracking can help you advocate for your patient and show the value of treatment.

It's imperative that clinic managers ask themselves difficult questions now because of what I have recently observed. If these stories resonate with you, your clinic may be reaching the limit on how hard your staff can work and how many expenses you can cut. The approach of increased productivity and lower expenses as the road to profitability may be coming to an end.

In accordance with the “triple aim” of the Patient Protection and Affordable Care Act, healthcare providers are now held to a higher level of accountability than ever before.  Therapists must demonstrate measurable results and an enhanced patient experience.  This process begins with an accurate assessment of the client’s physical therapy needs.

“We have to keep costs low, get results and keep the referral source happy, but we also have to keep the patient happy,” says Rich. “Using Primus for effort measurement allows us to do both.

“Unlike all the other testing methods I’ve seen and used in the past, BTE’s objective technology delivers consistent, accurate results.... No other pre-employment testing can offer that. Today’s companies need that, and they are willing to pay for it,” says Susy.

Regardless of the recommendations of doctors, people still are not attending all of their prescribed or scheduled sessions. This impedes recovery and in many cases – means patients fail to return to full function post injury. Understanding why can help reduce patient attrition.

See how NovaCare keeps clients engaged, precisely simulates job tasks for industrial rehab, and shows real proof of progress with objective reporting. “I believe patients are coming back to the center more often when they work with Primus,” Rich states.

"Physicians get happy patients with Eccentron, and so do we.” Eccentron brought a surge of referrals, patient engagement, and business growth for Vereen Rehabilitation Center. They even increased their staff from 18 to 37 full-time clinicians.